Refund policy

Return & Refund Policy
Thank you for supporting Crystal Inspirations. Because crystals, carvings, and gemstones are unique pieces of the earth, we want to ensure you are completely happy with your new treasures.

As a UK-based business, our policy fully complies with the UK Consumer Rights Act 2015 and the Consumer Contracts Regulations.
1. Natural Variations (Please Read Before Returning)
  • Unique Features: Visual variations in colour, size, shape, internal fractures (veins), and natural inclusions are normal and are not considered faults.
  • Handmade Carvings: Minor differences in carving details are a natural part of handmade artistry and make your item uniquely yours.
2. Your 14-Day Right to Cancel (Change of Mind)
Under UK law, you have the right to change your mind and cancel your order within 14 days of receiving your items.
  • The Window: You must notify us via email within 14 days of delivery that you wish to return the item.
  • The Return: Once you have notified us, you have another 14 days to safely send the item back to us.
  • Condition: To be eligible for a refund, crystals and carvings must be completely unmarked and undamaged. Jewellery must be unworn, in its original presentation box, and with any tags attached.
3. Non-Returnable Items (Hygiene & Custom Orders)
For hygiene and legal reasons, we cannot accept returns on:
  • Pierced Jewellery: Earrings, ear cuffs, or body jewellery (unless they arrive faulty) if the tamper-evident packaging or hygiene seal has been opened.
  • Bespoke / Custom Orders: Custom crystal wrapping, personalized sets, or items sourced specifically at your request.
4. Faulty or Damaged Items
Crystals and carvings are delicate. If your item arrives broken, cracked, faulty, or damaged in transit, please contact us as soon as reasonably possible at crystalinspirationsuk@gmail.com  Reporting damage promptly helps us investigate and resolve the issue but there is no requirement to report it within 24–48 hours. This does not affect your statutory consumer rights
  • Please include your order number and clear photos of the damaged item and the packaging it arrived in.
  • Under the Consumer Rights Act, you are entitled to a full refund or replacement for goods damaged in transit within 30 days of delivery. We will cover the cost of the return shipping for damaged items.
5. How to Pack and Return an Item
  1. Email us at crystalinspirationsuk@gmail.com with your order number to request a return.
  2. Pack with Care: Crystals and carvings are highly fragile. You must pack the item securely using the original bubble wrap, tissue, and boxes to prevent damage during transit. If an item is returned to us broken due to poor packaging, we cannot issue a refund.
  3. Tracked Shipping: We highly recommend using a tracked or signed-for shipping service (such as Royal Mail Tracked), as we cannot issue a refund if the return package is lost in the post. You are responsible for paying your own return shipping costs for change-of-mind returns.
6. Refunds
Once we receive and inspect your returned item, we will send you an email confirmation.
  • Approved refunds are processed automatically back to your original method of payment.
  • Refunds typically take 5 to 10 business days to appear in your account, depending on your bank or card issuer.
Contact Us
If you have any questions about a specific crystal or need help with a return, please reach out to us:
  • Email: crystalinspirationsuk@gmail.com